Absolutely atrocious customer service. I ordered UberEats today a midday Tuesday for $35 through their app. I had just updated my address on the app, then chose a restaurant from their list. I unfortunately did not realize that it was going to my old delivery address across the state. Within 30 seconds of submitting the order and contacted UberEats through the 'cancel order' option Customer Support call link. I was asking that they cancel the whole order immediately and the representative advised that my home was not within the delivery area and it would not be possible to cancel without my acceptance of having my card be charged in full. My only two options provided by the agent was to cancel the order and be charged in full or have the food delivered to the wrong address. The representative provided no alternate solution to my issue and I have been charged in full for food I never received, including a charge of a delivery fee. I spoke with the representative's supervisor and then that representative's supervisor. They did not contact the restaurant to cancel my order until after being on the call for over 18 minutes and several requests. They did not provide any more help in regards to my situation. I admitted that it was my mistake and was willing to pay any the charges if necessary as long as I get a credit on my account so I can have food delivered to me at my current address. Again, they could not do anything to help. No credit or refund could be issued due to their “policy”, after an hour and 17 minute telephone call. Now I am left disgruntled as they are offering no compensation or partial compensation. I will be submitting a dispute through my Visa to get my money back and let me tell you, they just lost a loyal customer. Never using Uber or UberEats again.