Maria
I was sent an email from Mark Shaw in customer services on Thursday evening at 17.17pm stating that he needed more proof of my surname. I felt this was an assault because I work for Hammersmith & Fulham and have been with your organisation for a long time. For him to question who I am was very upsetting. This has now been sorted by Nicola whom I found extremely helpful. She even sent me an email stating when I would receive my claim. Thank you Nicola
1 month ago
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