Having been a member of Westfield health for a number of years where the customer service was excellent I am somewhat unhappy with the customer service delivered by UK healthcare. I took out dental cover some months ago and have never received a welcome pack in the post as promised when I signed up. I queried this when wanted to make a claim and hadn’t received a policy number as required on the claim form. When I contacted UK healthcare I was unhappy at the implication that I must’ve received the welcome pack as it was despatched by them and I therefore must be mistaken. When I was passed on to another person they were also insistent that I must’ve received the welcome pack - I hadn’t and when I insisted that I hadn’t they eventually said they would send me another pack in the post. I still have not received it despite an e mail dated 14 March assuring me that a pack would be sent. When I made a claim for some dental treatment, I was contacted by e mail and asked to provide additional in formation. Once I received this from my dentist I forwarded it to UK healthcare, I received an automatic reply but to date haven’t received any information as to whether or not the information I submitted is satisfactory.