I am a very loyal customer & spend thousands of dollars every year with these guys. One year i waited for up to 5 months for a festival jacket & missed all of the festivals. This yr i ordered early, late Jan & yep you guessed it, still waiting & we are in April. Each time you contact them they give you the biggest BS answers that make no sense. I run a preloved/consignment store & i couldnt believe how well CU is selling but the feedback is THE PEOPLE ARE FED UP WITH YOUR CUSTOMER SERVICES, OUT OF THIS WORLD PRICES, HAVING A NO REFUND OR EXCHANGE POLICY (& its very much hit & miss with your products) it is also highly ILLEGAL to not have a refund policy. I dont think people are aware of this fact but ITS ILLEGAL TO NOT REFUND. You have an amazing product CU but your customer service (or lack off) prices & down right ignorance & lack of respect for loyal customers is definitely going to be your undoing