We have been with UW for many years and no problems (or so we thought) until we moved house 17 months ago and asked for a smart meter to be installed immediately! Our 1st bill was £269 over £100 Gas I tried to explain we had no boiler for 3 weeks so had no gas! But paid the bill and asked again for a smart meter again, our bills from then ranged from £350 to over £600 one month, after asking several times for a smart meter to prove we were not using what you were charging us, five months ago I questioned the bill for the umpteenth time and said I would NOT be paying another bill until we had a smart meter installed! Within 2 weeks our smart meter was installed. Well that just proved what we were using! We haven’t spent more that £80 per month since it was installed. So tried again and contacted yourselves saying what we had said numerous times before that we were not using what we were paying for, in June alone it was just under £500? But was told nothing will be refunded as our meter said we used it? So frustrating they have given us no support or help with this issue, we will be forwarding our bills to the ombudsman for support, and will then be changing our supplier! They have given us no choice! Our notes tell them every time I have queried our bill, it is so much money we are out of pocket. NOT A RECOMMENDED ENERGY SUPPLIER