Mr L
Agent called today cold calling promising cheaper energy quotes and wife who is vulnerable fell for it made no mention of having to but broadband and mobile as well .he didn't even check about current contracts. So now on phone wanting to cancel no joy.YOUR STAFF HAVE A LEGAL RESPONSIBILITY TO PUT FACTS IN FRONT OF SUPPOSEDLY NEW CUSTOMERS .POINT KNE OUR TARRIFF IS CHEAPER THAN YOURS NOW .SO WHY CHANGE.WE NOW FACE OVER 1000£ IN EXIT FEES FROM 2 MOBILE CONTRACTS AND A BROADBAND. BUT LIGHT AT END OF TUNNEL ITS NOT GOING LIVE TILL NEXT MONDSY SO LOOKING FORWARD TO BEING LEFT IN DARK NO BROADBAND .BUT DID THE AGENT MENTION ANY OF THIS NO. BUT WHAT DOES HE CARE HE GOT HIS COMMISSION. AND LEFT A VULNERABLE CUSTOMER IN DANGER
6 months ago
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