When we first started with UW their customer service felt more like the personal gold star service you get from a 5th generation family tailor. It was amazing. Unfortunately the last 2 years have been consistently atrocious. I cant list all the problems here but the low point was a 3 hour phone call and 5 different agents when attempting to let them know of a house move. Six months on we are still trying to do a very simple transaction. Each step takes hours of phone calls, numerous agents on each call and incorrect billing with ensuing threats that go with bills when unpaid. Their prices are good but really not worth the time and stress involved in dealing with them and the frustration that goes with dealing with a toddler who's locked themselves in the train toilet. Just the worst customer service i can ever remember with no responsibility taken and thats the reason we are looking to go elsewhere even if it costs more.