I'd give them 0 stars if I could. I have placed several orders from them and the first was received in a satisfactory amount of time, although their internal shipping process took as long as the actual shipping time. Since then my following orders stagnated in a status of 'Processing' for weeks even after multiple emails. I have played email tag with them and was told on multiple orders some items were backordered and asking me to choose replacement items, and this only after I inquired several times about the delay. Each time I asked to have the backordered item cancelled and refunded so the other items could ship. This was usually met with more silence or again asking me to choose a replacement. I actually received a better response from their Hong Kong supplier than the US based location who stated it was due to Chinese New Year and then shipped the order the next Monday. Finally, after saying multiple times I wanted the back-ordered item refunded the US warehouse shipped me the items they had in stock, 2 weeks after I ordered it. The other item is still listed as processing so I don't think they have any intention of refunding the price as I requested. As for the positive reviews here, I would say those people are either very fortunate or paid shills from the company. I will not be ordering from VapeSourceing again.