My mum took a phone call from Vets Now yesterday saying that they had our cat in their care and that it was a black and white cat, when our cat is black. She rang them back later to confirm that it was indeed our cat they had, to be told very bluntly by the receptionist 'Yes the cat is dead'. That is not the compassionate way to tell someone their beloved pet has passed away. I didn't find out for several hours but when I did I rang to ask to go and see our cat and to find out what had happened. I was told that I couldn't see her as she has been put in cold storage and the bag was sealed up. again I think these things could have been phrased in a much more considerate way. Then when I went there to pay for the cremation I was told there was no need for me to have come to the practice. I asked again if I could see her and was told I could request to take the bag outside and open it in the car park and then bring it back inside to say I had changed my mind and wanted a cremation. I was told that it was to do with health and safety and that 'fleas would be jumping off the body.' I have had cats my whole life I wouldn't have minded having a couple of fleas jump on me if it meant I got to see my cat inside at the vets with a private space to go through my feelings, not outside in a car park with people around. Also they have no notes on why my cat was taken to them so we have just received a phone call from them firstly regarding a cat that is not ours and then one to very bluntly tell us the cat has passed away. What sort of vets do not even make a minimal note to allow an owner the closure of knowing why their poor animal has ended up there. I'm glad they are not my vets and after the service we received I would not recommend them.