I understand that vets study for many years and are highly qualified professionals. And I also understand that we should pay well for the services of these professionals. But the fees charged here are off the scale and really take advantage of someone who is distressed about a sickly vet out of hours. Total lack of compassion, I had to make endless calls to find out what was happening, no invoice and 3 months later got a demand letter for an extra £300 that we knew nothing about. Customer Care are useless and I just gave in and paid it. Unless it is an absolute emergency out of hours, hang on until the morning and see a vet whose main purpose is not to rip off their customers.