DO NOT TAKE YOUR PETS TO THESE NASTY PEOPLE IN SWINDON I have a beautiful 15 year old Shi-tzu girl called Lily, and she has a beautiful daughter called Petal. A few months ago, lumps on her mammary glands grew quite rapidly, and under our vets advice, due there her age, it was against their advice to operate, due to her age. Still full if fun and life, the tumours didn’t bother Lily, and were not cancerous, so other than the weight of them, she was a happy girl, and she was still living life, in the fullest possible way. Thursday she went out for her walk, with her daughter Petal, and our new puppy, Frankie. Lily went over rough ground, and had a tiny graze on her lump, which she started to lick. We thought nothing if it, but she licked it so much, that by tonight I got in from work, it looked like someone had stubbed a cigar on the tumour, and it was leaking water consistent blood and fluid. I panicked, and rang my vets in Faringdon, and their out of hours vets, were based in Swindon, so when we rang them and explained, they said bring her in, but the consultancy fee, just for looking at her, was going to be £223 !!!! Omg I nearly had a fit, but my baby girl is my world, so I gulped, then agreed to this. I Took Lily to the vets, and went inside, to be greeted by a young receptionist who told someone we’d arrived. I don’t think this person was a vet, we didn’t get called into get called a room for the consultancy, she looked at her in reception, walking around, saw the wound, announcing that they couldn’t do anything, she either had the operation (which we just couldn’t afford nor would she survive at 15) or “call it a day” !!! Go to your vets tomorrow. What do you mean call it a day ? She said it with absolutely no empathy, compassion, care or emotion, in fact this woman was a total cow. She dismissed us to leave, and then said she wouldn’t charge us for the £223 consultancy, so I breathed a sigh of relief, but was leaving with a very sad and heavy heart. My dogs are my world, and this woman was ruthless and vile, at a very distressing time, peering her head around the door , had to pay £88 for that piece of advice !!! Have an operation she can’t survive or have her put to sleep, but go to your vets in the morning and see what they say!!!! I could have just done that anyway, but my baby was leaking fluid, she needed attention, and they just told us to leave !!!! She didn’t look at the wound properly, or anything, didn’t even leave the reception sofa, that wasn’t advice, it was a statement, how could something that occurred in reception, by some woman in a blue scrub uniform, who hadn’t even taken her time to look at my fur baby:(:(:( or announce her name, or role in the establishment. If this is the out of hours services for local vets, then they should be shut down, I paid £88 for nothing, they didn’t even dress the wound, what was I paying for, we were no better off than before we arrived, but £88 poorer, and very distressed at the lack of empathy and support. Don’t take your pets anywhere near this money making racket, I now have to stay awake all night with my baby, until my vets open in the morning, because she’s loosing fluid and very distressed. I’m taking this complaint further, I’m not prepared to be treated like this. People who are vets should be compassionate towards animals and their owners, this is their jobs. What a traumatic experience, I’ll never forget, please please please don’t take your pets here, they are rip off merchants, and other words that shouldn’t be put to print. Nasty Nasty nasty franchise who aren’t fit for looking after the welfare of animals, and money making pigs THIS WILL NOT BE THE LAST THEY HEAR FROM ME I CAN ASSURE YOU THAT