We came home after an evening out and found one of our cats behind the sofa in a lot of pain and not able to walk. We called vets now and were put through to a local vet. The receptionist gad a very poor command of English. We arranged to take the cat there. We were kept waiting outside the practice doors for 5 minutes. When we were allowed in they kept us waiting for 15 minutes before they took the cat, bearing in mind this was supposed to be an emergency. After 1 hour the very young vet or nurse came out and said they couldn't examine the cat as he was too aggressive! They said they could not examine him without a full sedative dose which might kill him if he had internal injuries. By now we had lost confidence in their competence and asked them to give him a painkiller shot and we would take him. It took us another 30 minutes to get the bill! Its not as they were busy. Unfortunately under this vets now racket all the other vets in the area use this practice for the out of hours emergency service.it seems Vets Now is just sone kind of administrator that just adds to your costs and means other vets can save money by not offering an emergency service. I would avoid them if you can but they seem to have been very successful at stitching this market up.