Couldnt get no vets where i live to come out which is ridiculous. Rung pdsa at derby to get there ad they are vets for now! 30min drive away whilst my poor cat is in agony and couldnt move. And he was crying so much he was in pain. Get here and a reception lady i think she was took 5 mins to answer the door and i asked her to carry my cat as i coukdnt get up and didnt want to hurt him move she seened very annoyed she had to do this and she carried him by his head whilst his body dangled and ge was crying in pain she goes in coukdnt find no rooms open she huffs n puffs n chucks my cat under her arms whuch hurt him. She then shouts some lady caroline who didnt come she then goes to me "here you.l have to hold him"whilst rudley placing him forcefully on to me. She then climbed over the reception desk gets a key then comes and unlocks a door we go through whilst 2 others say we are taking him for oxygen go wait back in the waiting room. Less than 10 mons later yes less than 10! A vet calls me through reacons he gave my cat paoin killers and he wasnt responding .....in that short time! He then says he has a clot and nothing they can do and its best to put him sleep so papers was signed n kissed him bye through a oxygen tent within 5mins he was put to sleep. It happened so quick. My stepdad says bout having him cremated the vet arranges this on the computer without asking no options he arranged this cremation so my cat was left to be indvidually creamated. All this i had only been there less thab 20mins. Go to the desk was charged 431 pound! Disgusting ! I complained and they gave me a full refund as they investigated it so they say! And they know there service was appauling. I woukd not recommend anyone going here they are supposed to be vets who care and love animals pfftt not here they dont even try and they hurt my cat more and also if u read up on clots in cats has to be diagosed by having a xray yeah right they didnt do one so how coukd he of been certain it may of been a stroke maybe who nos as he dint try save my cat he just went for easiest option to kill him! Horrible cruel people here!