WARNING WARNING DO NOT USE THEM I didn't even want to leave any stars. I would put MINUS a trillion stars for them. We lost our beautiful boy (dog) in February. Its taken me this long to bring myself to write a review. They have left nothing but horrible memories and scars of their cruel service. As most of these reviews have said. They have no concern for your sick pet. They are just interested in getting the most money out of you or your insurance, to the sacrifice of your loved pet. They asked if we had insurance. Of course we would for our dog. So we filled in the forms for them to communicate with the insurance company . We paid the excess from our insurance. We asked for a receipt they blagged us off. Saying that the insurance company would give it to us electronically. The insurance policy would cover the overnight fees and his stay and medocation. Our dog was perfectly healthy when he went in. We thought he was just a bit constipated and needed some laxative. He'd refused to go out for the toilet all day. As it was storm Dennis at the time. He had a slightly swollen tummy. They said leave him overnight and they'd do tests. So off he trotted off happily with a female nurse (he always like the girls, a charmer!). We went home with full trust in these vets. As you would with any medical professional. A few hours later a phone call. He's had a bad reaction to the anaesthetic. He's got a failing heart. His organs are shutting down blah blah. We rushed back. He was laid on a manky old towel on the floor!! He saw us and wagged his tail even through all the fog of the drugs he'd been given. Truly truly upset to see this. The nurse said the best and kindest thing is to do is to euthanise. Of course we were in such a state and not thinking properly. We felt we were rushed into a decision to do this. Literally the nurse was waving the consent form under my nose to euthanise. We were in such a state we just believed her professional judgment as you would in a situation like this. We also felt like we were rushed to say our goodbyes too. She was literally leaning over us. Making us feel like we had to hurry up. We were on the floor with our poor boy. Absolutely distraught. We so so wished now we'd just scooped him up and took him home. We would have stayed up with him all night. Then took him to see his normal trustworthy vet in the morning.He was 8 we expected him to live longer than that he was a very healthy boy. His normal vet had always said this when going for his check ups. I wish they would just shut this ruthless company down. They are evil. We wished before taking him there we had read these reviews. Then our circumstances would've been different. PLEASE PLEASE DO NOT USE VETS NOW.