Do not use!! Shocking experience at a very traumatic time. On Sunday 14th our dog suffered an injury whilst playing in the garden and we were convinced he had broken it. We called Vets Now as it was gone 8pm and were told to bring him straight in. We arrived and due to Covid we had to wait in the car park for 15 mins after telling them we had arrived (our dog was whining and shaking in pain). Finally someone came out to see another owner waiting outside and we demanded he be taken in straight away which he was. 10 mins later a nurse called me to say they didn’t think he had broken it and won’t be long. We were very confused and asked if he had an x ray and they said no because he didn’t need it! We took him home that night and were told he needed rest for a week. A week goes by and he’s still very sore and visibly lame. He goes for an appointment at our regular vet who says again he’s fine and can see him playing so can’t be anything wrong. He was having a routine castration so requested he was x rayed and we were prepared to pay it but again there was apparently no need. Fast forward another 2 weeks and we demand an x ray only to find out SHOCK he has broken it. Our boy dog has been walking around on a broken leg for 3 weeks with vets including vets now telling us he is fine! Surely if a client is requesting an x ray you bloody well do it! We were there, we heard the crack and saw his reaction! We knew something bad had happened! So fed up with vets talking down to owners when they don’t know the dog. Vets now charged us nearly £300 for a 15 min appointment and a week of metacalm!