My daughters dog was not well on a Sunday and this was emergency vets directed to. Very polite and well treated in car park and because of COVID she was taken in alone. Returned to tell us that problem was neurological because of the way she was behaving and would require head scan. This proved negative although costing£1,500. She then required body scan which found possibly cancer. They said they could treat her but she would only survive a few months at best. Not wishing to put her through any more trauma we decided to say goodbye and not see her suffer. She was in from Sunday afternoon until the Tuesday afternoon when she was put to sleep. My daughter had insurance up to £3000 pounds with the usual conditions. The final bill was £2,700 which we had to pay as only £500 was paid by insurance company I feel that although we were treated courteously we were put in a very difficult position while under stress. I am almost certain if our own vet had been available he would have given us better advice and although outcome would have been same the cost for tests could have been reduced.