Erica Butler
If i could leave no stars, I would. I ordered my shoes on March 12th. By March 20th, I had not yet received an order confirmation and was getting nervous because I was set to move out of my current home on the 1st of april. I contacted the facility to request the confirmation and tracking number. On March 25th, the company responded to my email apologizing for not shipping it out sooner, and informed me that they had just sent it out that day (convenient). Obviously my shoes were not going to arrive in time. Thankfully, I filled out a mail forwarding. April, no shoes. I contacted the company again, shipment stuck in China. May, no shoes, shipment stuck in China. June, no shoes, shipment still stuck in China. The company apologized and sent out a new order after confirming my NEW address, but sent them again to the WRONG address!! Here we are June 19 and still no shoes, no refund. No nothing. I'm extremely disappointed in Vicrack's service. I was sooo looking forward to wearing these shoes this summer but my summer is almost over and it looks like I wasted my money on shoes I will never get to wear.
10 months ago
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https://vicsrack.com has a 1.22 average rating from 247 reviews

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