Steph
I don't normally make these posts but we have had the most appalling experience with VictoriaPlum.com and wanted to make sure that nobody else ends up in the situation we are in. Even their CEO has showed no interest in remedying the situation. Their professionalism and work ethic has been appalling, with building regulations breached including live cables being left hanging from our wall without being made safe. They have charged us high end prices but put in cheap materials, have put uneven tiling with huge gaps and some cracked, have put pipes diagonally across cupboards and bent and sealed pipeworks in ways which would have resulted in leaks and blockages further down the line. Other people in the trade have even queried whether he is a plumber. They also lay underflooring to try to hide the problems but this was not level and was so high the door scraped it. They have also tried to charge us for things they told us would be included in the price and they asked us for recommendations for an electrician, even though this should have been provided by them. When we raised these issues we were continually dismissed, they tried to just cover up the issues and they even said we were "pains in the ass". Eventually, despite them trying to force us otherwise, we got the worker removed. However, they then said they could not bring in anybody else for nearly 3 weeks. This means we are without a sink, bath or shower for more than this time. Additionally we had to bring in our own worker to rectify some of the issues to make the toilet usable in this time as he had removed screws and just balanced it on wood, meaning we had to hover over it. Due to the low quality work we requested a detailed cost breakdown of the quote 5 times but apparently this does not exist. Clearly they have pulled a number out of thin air to make maximum profit. They refuse to discuss how they will remedy all of the issues and whether they will replace the tiling which is not level or adequate and falls off with little force. They also refuse to discuss compensation until they have finished and we are paying for the work, meaning we will see nothing for these issues and the stress and turmoil we are going through. Their CEO is aware of all of these issues but just forwarded our email back to the people we are already dealing with, showing no accountability for his company. Clearly they don't adhere to their values of being honourable, bold, dedicated and creative. We are currently in the process of trying to cancel their service so we can be done with this nightmare and we can hire somebody else to finish the work to a decent standard. Do not use this company if doing any work in future. It is not work the effort, time and headache.
2 years ago
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VictoriaPlum.com has a 1.7 average rating from 85 reviews

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