Claimed to have cancelled a handset order, but that was a lie. They then took payment and dispatched the item anyway. And now the returns process they have finally initiated appears to "lost" the handset. They continue to refuse my refund. Edit after Voxi response - the assurance of cancellation was directly from Voxi customer services chat. Their “X” contact team will reply a couple of times with a few hours between each message and then they will stop replying. Their executive complaints team will call once, then close the complaint with NO resolution. They cannot be trusted and are a damning representation of the parent company Vodafone.