Customer service is Non existent, There is no way of contacting them over the phone and emails just get ignored, This company really do operate on hidden Agendas, They give you an inflated online valuation, Then when you turn up they offer you less for your vehicle, They fail to do their due diligence/checks properly. You are not given the full details just A fairy tale version Which they leave out crucial information. Then they decline to go through with the sale With an excuse Saying there is an issue with the valuation and will offer you alot The day after you have signed your car away and leave you with No Money No Car And Nobody to talk to, Then they take your car away And when you ask for it back they make you wait weeks to return it, They drive it back from where ever it was taken and the V5 is no longer in your Name And your car has been devalued due to extra miles on the clock and now 2 MORE OWNERS ON V5. Your car is brought back stinking dirty, Damaged with no Fuel In It Weeks later and No Apology or offer to cover your loses AND YOU WILL HAVE LOST MONEY. THEY DO NOT CARE ABOUT CUSTOMERS JUST HOW MUCH PROFIT THEY CAN MAKE OFF YOU. If you use this company to sell to, GOOD LUCK It will leave you feeling that you have been taken advantage of. Please look online for all the dodgy reviews and broken codes of practice. Just be aware nobody cares in the industry Either, CAB, Trading standards, motoring Ombudsman YOU WILL NOT GET ANYWHERE AND THEY KNOW IT AND EXPLOIT THIS FACT.