Purchased an iPhone online about 10 months ago and speakers have suddenly gone. As it had 2 year guarantee I took it back to my local town store Nottingham exchange walk, expected to have a battle as you do with any faulty goods these days but was pleasantly suprised. They tested the phone found the fault and refunded me - still waiting for the payment to clear as was done on a Sunday but the staff were all helpful and polite nothing was an issue and they didn't have a problem checking out what I'd said. So Happy with the service i purchased another phone at the same time whilst waiting for the money to clear! I would recommend and id certainly buy from them again, got the service I always wished every one gave! Thank you!