My 13 year old saved up his pocket money from chores and bought a used xbox from these crooks. The item failed after a few months so we returned it in the original box and with all the bits as they instructed. After they had it almost a month, they emailed to say the warranty seal had been tampered with so wouldn't do anything more than send the broken unit back. The item was in EXACTLY the state it was sold to us in and nobody touched the warranty seal at any point. These people are uncontactable by phone so you can't even talk to a manager about it. They are nothing but thieves, selling the electrical equivalent of clapped out second hand cars. A disgusting outfit who offer a warranty and then lie to avoid you using it.