Had a flip phone developed a crack in the screen from the inside out and they told me that its a software only warranty and not hardware. I took it to resolver.co.uk and got nowhere on there as its just the same pepole you talk to from cex. cex reply. "All customer complaints are dealt with by us only and in situations like these, the management team is also involved in order to reach a final outcome. We are not members of any third party dispute resolution groups. However, you have the option of seeking guidance from an entity that regulates such cases as per discretion. Once contacted, we would be happy to liaise and provide all the information." I asked "If you dont take part in any third party dispute resolution groups what do i do?" You have the option of approaching the court, and once the respective correspondence is received, our legal team will liaise accordingly. ​"You have the option of approaching the court, and once the respective correspondence is received, our legal team will liaise accordingly." They just dont bother, 24 months warranty is worthless