The warranty is completely worthless. The staff member I dealt with at the Worthing store had a terrible attitude and tried to fob me off with some utter nonsense reason as to why they couldn't repair my faulty phone under warranty. He told me that they don't repair any defects on an item if there is ANY other unrelated "physical damage" as this "voids the warranty" - pointing out a minute and barely visible hairline crack on my camera lens which had nothing to do with the defect. Using this logic, everything they sell must have a void warranty as they sell used items! What a joke. This is a shame as I have bought several items from cex in the past, partly because of the warranty. But now I have absolutely no confidence that they would fix anything under warranty, so Cex won't be getting a single penny more of my money. Their loss, as I have spent thousands of pounds with them in the past, including two phones worth £920 each.