Rayne
I had gone to the Cork CeX store to buy a Sony MX1000 wireless headphones that cost me a ripoff price of 230.00 euro, so a worn down set with slightly shoddy sound quality and extremely worn out ear padding when I could've gotten a brand new pair for retail price. So the prices in the CeX store are way higher than they should be. This is not this company's greatest problem. My greatest problem is the fact that my headphones failed within, let's see, less than the first ten minutes of actual use when I was watching videos on YouTube with them, then it produced strange screechy, beeping, and other noises, whilst almost destroying the sound output that should've come from the actual videos. Heading back to the store I presented my problem and made sure to get my full refund. I asked them to test it and they told me that "no problems showed up." So I tested it myself by listening to a video in four/five minutes and the problem had arisen again, I was able to demonstrate that the headphones had failed, soon to get my refund at least. The fact a problem emerged with the headphones this quickly demonstrates no one had actually tested them properly the first time before they decided to sell it. The fact that I had trouble getting the headphones tested properly because the problem was so easy to catch onto tells me that the testing procedures being used are laughably loose and ineffective. When I got these headphones I would've expected that at the bare minimum at least they would've been tested thoroughly enough to find any problems before being sold, and the price then being somewhat reflective of the actual quality of what you are getting. Problems like this aren't anything new I am stating either, but it does seem like the company model is most of the time, selling you crappy old junk no one wants at highly ripoff prices. Perhaps hoping that their customers won't care too much or their self-purported recycling ethos will give customers reason enough to want to shop there. If the company cannot test headphones with any degree of competence then I truly shudder for the state of testing for any other product on the store. You simply can't trust anything you buy on CeX so shop their at your own risk. I at the very least, got everything sorted out and a refund. The staff were very friendly and polite whilst I was dealing with them, though I still have my suspicions as to whether or not there was any competence shown with the testing of my headphones. I believe if they were tested properly they should never have passed testing in the first place.
5 months ago
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CeX has a 1.8 average rating from 656 reviews

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