Hi I look forward to receiving my full refund. I want to feedback to you regarding this matter. Although the case has been financially resolved. I feel it important to express my disappointment in how this has been handled from your end. As you are now aware the handset was a faulty handset. Cex failed to identify this issue and I had to take it upon myself to prove this to you. You had my handset for 5 months and had only sent it to motorola 3 weeks ago to be assessed. You then didn't share the vital photographs that showed the fault developing. The handset was only sent after I started legal action as you incorrectly assumed the device had been damaged.I think an apology and recognition or your poor handling is something that I shouldn't have to ask for. For a company to offer a two year warranty and treat a customer with such a poor attitude is appalling. I will make sure that I share my experience with as many people as I can reach via social media and word of mouth. I have two teenagers at school, they will also be sure to share my experience with their friends. Please try and improve how you handle future complaints