Absolute farce from start to finish 16.12.23 to 05.01.24. Item was ordered by a patients family as a hard saved for Xmas present. CEX claim to have sent the item the day after it was ordered but transpires they did not as they did not purchase the postage until two days later. Claimed the item was sent, it was not as Royal Mail never received it and Cex could not provide the receipt to show Royal Mail HAD picked it up. Refused to do anything until 31.12.23 and even then hospital staff had to do all the chasing as their customer service department did nothing... right up until today, 3 weeks later, and now they are doing a refund which may not be received for another 5 working days. Appalling service all round.