I have ordered a laptop on the 6th of November and never received it!! So I have contacted the customer service to ask what was happening and they told me that the laptop was actually delivered on the 7th. I was explaining to them that I actually I had never received it and as proof of delivery they sent me a picture of the delivery with a flat that could be any flat in my building plus a signature and a name that was not mine!! Just to clarify I live alone so it will be impossible to give it to someone else in my flat! I have told them all of that and they started an investigation with Royal Mail. After more than two months and sooo many emails they came back to me saying that the claim was rejected and that the item waa delivered to the right address. Therefore, there was nothing that they could have done. In other words they told me that I still had to pay over £1500 gor something that I did not receive. They never sent me the details of the investigation or a proof with my actual signature. Thus, I have been forced to report it to the police. It's pointless to say that I will never order anything from them ever again and I hope that this review will help other people. I will take them to court until I'll get my money back!