I am pleased to pass on my thanks and gratitude to Guurpal your Store Manager at CEX WALTHAMSTOW for the impeccable service he provided. I personally appreciate his hard work, diligence and desire to meet my needs on Saturday 18th August 2018. He was very prompt, professional and able to produce an excellent outcome for me. I currently work for the NHS but I also have come from a retail background so I know exactly what to expect as a team member as well as a customer. The service Guurpal provides demonstrates that he is always willing to put the customer and their needs at the forefront of his mind. I also monitored his enthusiasm and his ability to motivate his team members as they all behaved considerate and mannerly. It is not an exaggeration to say that Guurpal should be promoted to Area Manager for his great dedication and admirable work ethics. I am so please to have received such an extraordinary service. I will 1000% come back to shop again with my whole family! Kind regards, Chezelle