I ordered an iphone, I paid £115, I waited two weeks (when a special one day delivery was “promised”). Nothing came. I found out my order was delivered to someone else! I found out this MYSELF. Nothing was sent to notify me. No one from CEX was interested in the case. I had to investigate everything myslef. So much HASSLE! Every time I was approaching cex, Puneet from customer sevices was sending to me automatic responses that “we are sorry your product was delivered to a wrong person. Allow us 48 hours”. And this continued a week and a half. Then, I had to change my attitude in order to make them act. Two weeks and a half after I paid, after their “one day”special delivery and after my 10 emails, they refunded me. Based on my nightmare personal experience, I Do NOT RECOMMEND using cex at all!