I now use CEX online a fair amount, probably 5-8 DVDs or Blu-rays a month, and I've found their service to be very good. Purchases are typically delivered within two working days [occassionaly 1 working day, occassionally three working days]. Where I feel CEX could improve is that their listings do not contain enough information & some are really pretty slovenly. This can result in thinking you are buying one edition only to have another one delivered instead. I recently ordered a particular BD based on the picture and [scanty] item info. The item that turned up was the same film but a different edition to the one pictured in the listing. Although it is easy to return items to CEX & get a refund, if they took a little more time in describing items more acurately it would save their customer dissappointment and the trouble of queueing up to resolve the matter. That said, the prices I sometimes pay for specialist films are substantially below what I would pay other well-known sites. The other related problem is that when I returned the item in question to my local branch it reappeared on the CEX site as again available from the store, but still with the same misleading picture and description. Someone else is going to buy it and will most likely return it as I did. Overall the service I get from CEX online is excellent.