Awful Customer Service I purchased a case for my new I-pad, this was delivered efficiently, so far so good. I tried my new I-pad in the case and found the plastic was slightly warped so didn't hold the I-pad securely ( held only 3 corners of the I-pad ) I could live with this, but when I tried to extend the back rest I noticed a large crack running the whole width of the case. I decided that I needed to return the as it was clearly faulty...... this is where it became frustrating, when I asked for a refund ( for which I was entitled ) I was told that this couldn't be processed as the fault may have been caused through the delivery company. I showed the supervisor the packaging ( which was not damaged at all ) to which he replied that this couldn't be ruled out still? Slightly baffled by his response I then showed him where the crack was ( it was clearly like it when it was posted out by the shop who had sent it ) as it is where it had been forced by incorrectly extending the rest. I was told that I now needed to contact customer services who would investigate? What would they do? Ask the shop who sent the goods if it was damaged in the first place? I have given up trying to get my money back and shall recommend that no-one I know uses this company again! I am an Manager and would give the customer the benefit of the doubt if was wasn't clear how the problem had occurred. This helps build a relationship with your brand, unfortunately on this occasion his actions now mean that I will no longer use this company.