I have previously found CEX in Cheltenham to be great. I have bought second hand games and DVDs for my son, and traded items in once he had grown out of them. However my last two visits to the store have been disappointing. He wanted to get rid if his sky lander figures, so I popped in to ask if they bought them. Yes I was told, some are worth more than others so bring them along and they’ll take a look. I went home, got them, made a special journey back into town. I then spoke to another team member who said they do not take them! When I explained my frustrations at being told something completely different earlier, there wasn’t even an apology. The guy who told me to come back with them was on the adjoining till and could hear my conversation, but not once did he apologise for giving me wrong information. Today I have been in to take my sons PS4 for a repair, which in their website says they do, only to be told on arrival that they do not do repairs. When I asked where they would recommend me take it ‘try Facebook’ was the reply! The member of staff today was polite and quietly spoken, but not particularly helpful. ‘Computer says no’ type of attitude. I strongly recommend CEX delivery more customer service training to their staff, they definitely need it!
1 year ago
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CeX has a 1.89 average rating from 543 reviews

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