I'd rather have the option for 3.5 stars. The problem with CEX is the inconsistency of quality of service and attitude. Naturally, once you know which ones to use and which ones to avoid, all is great. Sadly you have to be the victim first in order to learn this info and that shouldn't be the case. CEX need to seriously bring the bad stores up to standard of some of the others! Furthermore, don't bother reviewing purchases for them as the often remove them for no obvious reason whatsoever, so don't waste your time to do them a favour. I emailed them one asking exactly what I said that was against their rules and they never ever replied.