Sent an Xbox one off with some games to sell ( was using the voucher and paying and extra 30 to upgrade to Xbox one s) Took 4 weeks and multiple emails to finally get my voucher. I knew I’d have to wait due to covid, but was quoted 2 weeks by the lady at customer service. In a rush ordered the wrong item, the Xbox itself was perfect but didn’t come with the original controller. So I emailed and asked if I could just pay the difference in package price and send the controller back for the proper one to be sent out..... You would of thought I had asked for them to sign the business over to me, I was meet with the policy wall. I tried explaining it seemed very anti-productive to send the whole order back (wait another 4 weeks?) to re order the correct package. But no one seemed to understand this or just didn’t care. Tried to complain but the ‘manager’ was even more useless and seemed to give less of a s**t than others I spoke to. Have decided to speak to ombudsman and will not be using Cex again.