I purchase Samsung Note9 from Pheonix Market City Store. The display was not working fine and gave it to the store for repairing. Now i am waiting since almost a month and yet there is no reply from the store / service centre. They are saying that they dont have the part and hence it is taking longer. Why should a customer suffer for their incapability to source the part. Since last few days, they have stopped picking my calls, not answering my msg over whats app / email. Very poor after sales support. I am very dissatisfied with the approach and behavior of the staff at the store. I hope i get my phone soon. These ppl dont even care. I would never ever shop from CeX again in my lifetime. Worst ever experience for me.