I ordered 2 light panels for my art studio but they arrived damaged. Louis in customer services was very helpful and got replacements sent immediately. There was a wee bit of miscommunication between us on how to dispose of the damaged lights but in the end this was also resolved to my satisfaction - he was very helpful and reached out to speak to me after a couple of emails, which I really appreciated. I always say I don’t judge a company on what goes wrong but on how they tackle that problem and put it right. Now the lights have been installed they are perfect and exactly what I wanted for the space. My husband is now envious of the quality of light in my art studio and is looking at getting something similar for his home office. Thank you for all your help Louis!