Ordered over 5k of materials from Wickes to build my garden office. They say they will inform you when it will be delivered but don't and it just randomly turns up. I ordered a door and window 19th May which the website stated was in stock and it still has not arrived. After being constantly lied to by Wickes, given delivery dates which I waited in for I got fed up and spoke to the supplier myself. The supplier doesn't even have the materials to build the door and window. Be careful of items on the website that state "in stock" because there more than likely not in stock, I have had trouble with multiple items. I have called Wickes multiple times and have an email chain with their support which is now 40+ emails. I have called head office and had employees being rude to me, promising me things that aren't true and never getting back to me as they promised. I also brought a rubber roof kit that has bubbled up which is clearly faulty. So far I am thousands out of pocket for all of this and Wickes have done nothing to help. Please just be careful when ordering items from this company because if you have an issue there is no hope of being able to speak to anyone that will help or even be interested in resolving your issue. Don't believe anything it says on the website about items being in stock and double check on the phone before ordering. Wickes your customer service is very poor and I am at the point where I am seeking legal advice against you. I don't want any of this you have literally made my life hell over the past two months.
1 year ago
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Wickes has a 1.5 average rating from 1,681 reviews

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