I really liked the products, but unfortunately am thinking of ending my subscription. The communication system is horrible. I feel like I am having to work at keeping track of their emails—having to look back at emails, searching to find the emails that they say they’ve sent, looking for two different sets of emails (one from the cosmetic person, one from billing), and today I received an email from Curiology when my previous communication has been with Agency. I had no idea that it would be this complicated to get assistance with ordering the right products. And, you can’t call to work through the confusion to ask questions. They are prompt but just way too complicated to get quick, simple answers. For this being a subscription, customized, prescriptive, and the high price per month cosmetic service, the communication is ineffective.