Listen, I am a 40+ black female, have dealt with acne and hyperpigmentation for 14+ yrs, I've tried Proactive, Murad, Differin, Curology, any and ever OTC (salicylic, Benzoyl, etc), even tried a dermatologist and esthetician. I have spent a so much trying to heal my skin with no real resolution. Then I found Agency. It stated "formulated for women over 40", so I took a chance. Trust me, I HATE the price point, but I have been rocking for about 8mo now and the fact that I can actually "see and feel" the peeling/shedding, glowing, smoothness and evening of my fresh new skin, is EVERYTHING to me! The price point makes sense for including ALL the various medicines they pack I those little bottles! Where Dr's were Rx me one solution at at a time, never rendering solutions to cover multiple ailments at once, Come on! Tret/Kojic/Azelaic/Hydroquinone/etc, all at once! COME ON! My breakouts started to cease soon after I started the journey. Today, I don't breakout at all anymore! The hyperpigmentation on my cheeks that seem to NEVER clear, are close to 70%+ faded. I will admit I don't use this "every" single day/night as intended and recommended. Sometimes I give my skin a few days break here and there, bcse my skin is constantly at work. I do imagine where I would be if I did use it faithfully. So yeah, start, stay consistent, give it at least 3 months and evaluate the difference you see. The longer you use it, the more results will happen. I just wanted my face back, and Agency is certainly doing that for me. I plan to keep going until I reach my desired goal. I am almost there. I have also had no issues with billing, communications, shipping, product, whatsoever. My journey has been smooth, flawless and worth every penny of confidence provided in these bottles.