I started the trial because this was recommended to me by a friend. Right away I felt a burning sensation every time I added the products to my face. Then my face that NEVER peels, started to peel, was overly dry, was cracking. All around hurt. I stopped using it one week after I started as the burning, peeling and dryness was just getting worse each day. I did not try to contact them as every review I read said that they do not respond and if they do it is days later. I was willing to pay the price, IF the products worked. I have used other products that worked better and didnt hurt my skin for a fraction of the price.