Having received an incorrectly produced order and returned it the same day, a week later I had not heard a word re a replacement order. Emailed my concerns. Received a phone reply today where young man was put in the loop. He was going, immediately he put the phone down, to see about getting my order processed and to me by Monday when Flowers Band, currently ranked 13th in the world, are expecting to receive them. 3 hours later I have not heard from him despite a promise to let me know how he got on. I appreciate the waiting for a particular size of shirt but was not happy that there had not been any contact from yourselves. I have had to suggest I receive all barr 1 in order to hopefully have them on time. We have major brass band competitions in Symphony Hall, Birmingham ,Royal Albert Hall, and the Sage Gateshead and wished to have new smart casual polos celebrating our 50 years.