Do not buy from Jomashop!! I have bought 2 watches from them. They were both listed as new not pre-owned. The pre-owned watches clearly list whether the box and papers are included with the watch. The new watches do not mention it at all. A reasonable person would assume that the new watches come with papers and box. Why wouldn’t they? None of the watches, new or pre owned, are eligible for manufacture warranty. That is understood and plainly stated. But the papers are VERY IMPORTANT to collectors in the watch community. They can significantly affect the value of the watch if you decide to sell or trade later down the line. Jomashop customer service is either ignorant of that fact or just dishonest. They told me that none of their new watches comes with papers which isn’t true because one if the watches I bought did. They then told me they aren’t allowed to send papers for new watches which doesn’t make sense…. The bottom line is I would not have purchased the watch for the price I did had I known the NEW watch would not include the papers. It should have been at least another 1-2 thousand dollars cheaper and they should inform their customers what they are or are not getting.