Sent: Friday, 13 May 2022 17:22 - Your request (170711) has been received Hi I registered on your online site and completed some of my details on my account. I then browsed on the 9th May and added items in my cart, however I never confirmed/checked out my order its still showing in my cart I did not place the order, but the payment went off my bank account 3 times without placing the order. I spoke to Emily on the online chat on 13th May she confirmed there is no order on her system she advised me to email info@proswimwear.co.uk to get my money paid back, which I did and have sent reminders and no responses to my query. Please see payment references below showing on my bank can you pick it up on your side and refund me: PAYMENT TRANSACTION NUMBER 1: • TRANSACTION DESCRIPTION – 2414.77 Proswimwear 400974*5049 09 MAY • RERERENCE – 74987502129000125606825 • TRANSACTION AMOUNT – R2414.77 • TRANSACTION DATE – 11 MAY 2022 PAYMENT TRANSACTION NUMBER 2: • TRANSACTION DESCRIPTION – 2414.77 Proswimwear 400974*5049 09 MAY • RERERENCE – 74987502129000121287422 • TRANSACTION AMOUNT – R2414.77 • TRANSACTION DATE – 11 MAY 2022 PAYMENT TRANSACTION NUMBER 2: • TRANSACTION DESCRIPTION – 2414.77 Proswimwear 400974*5049 09 MAY • RERERENCE – 74987502129000125183825 • TRANSACTION AMOUNT – R2414.77 • TRANSACTION DATE – 11 MAY 2022 Please kindly can you assist urgently and advise what else you need to refund as urgent possible the incorrect payments that have been taken from my account.