Poor Stock control. ordered and paid for a gala suit which we needed quickly. There was no contact to say it was in fact out of stock. I contacted them to ask when it would be dispatched to be told it was out of stock. They offered an alternative suit that was by no way comparable. They could have offered a similar carbon suit but chose not to. Short sighted as I'm a long standing customer with two swimmers and often promote their offers within my club. It's clear from communications that agents have no power to make decisions and they are probably managed by shortsighted middle management. Won't be using again and definitely won't be promoting their shop. The company need to recognise loyalty and understand that long term profit comes from good customer that return time after time.