I am still waiting for my 1st world war coin. Paid the extra £14.00 plus pp. It is now nearly 3 months since my order. I have sent e-mails. Tried ringing. All I can get is an answering machine saying they are busy. (Always busy) asking me to leave my number and they will call back. They never call back. Stopped dealing with them some years ago for similar customer service problems. I thought they may have improved.. Wish I hadn't bothered. Will see what happens now. Hopefully someone in there complaints department will see this and try to deal with either there e-mails, or non returned calls,