I bought a jacket from Shein but it was inferior quality and too small, despite XL being my normal size, so - after a week's nightmare of repeatedly ignored requests for a refund - I managed to get it approved, or so they said, and sent the item back but then they changed their mind and sent me yet another jacket exactly the same product and size that I’ve also sent back and now they are saying they haven’t received the return even though I have proof. Dealing with Shein is like a stressful full time job, it's been going on for weeks and still I haven't been refunded. For god’s sake if you do buy from them DO NOT expect customer care if anything goes wrong! I will never buy from Shein again and advise shoppers to avoid this outfit like the plague!