I would love to give no stars at all, but it is impossible. Customer Service is trained to gine you standard answers but NO solutions. Whatever you ask the answer is 'Please allow more time'. The company does not deliver it time and refuse to cancel delayed order, even it has not beend even processed after three weeks. Orde was placed on the 18th of September and proceed on the 12th of October, when the delivery was two weeks.Since I started asking for cancellation on the 7th of October it has been a week of 'please allow more time'. Then I managed to cancel my order with the delivery company and now Studio.co.uk has no idea when they will refund me. They have no complaint policy, did not allow me to fill in complaint. Did not specify when the order will be actually cancelled. Can't tell me a timeline when the refund wil be processed e.t. DO NOT USE you can't rely on this retailer to do what they say they will.