Exceptional service!!!! I needed to correct the quantity on an order that I had placed the night before on their website. I spoke to Eric Harris who listened and understood my issue. While I had him on the phone, I explained an issue that I was having with another item that I had purchased 3-4 weeks earlier. Eric suggested that I substitute the product for another one that they carry and that should solve my issue. Eric ended up processing an exchange for me and correcting the quantity on my recent order at the same time. I am very satisfied with the product that he suggested and with the level of service that I received from him that day. I would highly recommend AcoustiMAC for your home theater projects.