5 stars for the products, 1 star for communication and customer service. I placed an order on 14 November and paid extra for overnight delivery. That was pointless. On 15 November, I got confirmation that APC overnight had been contacted. On 17 November, I called and wrote customer service to ask when I might expect delivery, as it'd been 2-3 days per their delivery FAQ, and I got back an automated note saying I'd get a reply in 1-2 days. I got no reply. I departed on a plane for World Cup on 19 November and still nothing. There were no strikes, there were no storms, there were no holidays. On 21 November, finally got a package and had to ask a neighbor to keep it for a month 'til I came back. It was also missing items, and I did not get a refund. I'd think twice about ordering again and certainly won't pay extra for anything.